Disclosures

At Treasure Trove Auctions, transparency is a cornerstone of our operations. We are committed to providing clear and comprehensive information about our practices, ensuring that all our clients understand our policies and procedures. This page outlines key disclosures related to our services, data handling, and auction practices.

Auction Processes and Fees

Our auctions are conducted with the utmost professionalism and transparency. We charge a buyer’s premium on each successful bid, which varies depending on the platform through which the bid is placed. Our in-house and telephone bids have a buyer’s premium of 22%. Bidsquare and Live Auctioneers/Invaluable have premiums of 26% and 27%, respectively. Additionally, any applicable taxes and shipping costs will be added to the final invoice.

Item Descriptions and Condition

We strive to provide accurate and detailed descriptions for all items listed in our auctions. However, all descriptions are for general guidance only and do not constitute a guarantee of authenticity or condition. Bidders should review all provided information and ask questions before placing bids. Report any potential discrepancies immediately.

Data Privacy and Security

Protecting your personal information is a top priority. We utilize secure payment gateways and follow industry best practices to safeguard your data. Please note that while we take all necessary measures, we cannot guarantee absolute security of information transmitted online. For more details, please review our Privacy Policy.

Shipping and Handling

We offer various shipping options, including in-house handling and self-arranged shipping. Pick up or ship all items within 2 weeks of the auction’s end. We calculate shipping costs and insurance based on the item’s size, value, and destination. Once we dispatch your order, we will provide tracking information.

Returns and Refunds

Please be aware that all sales are final. We do not accept returns or offer refunds. If you have concerns regarding an item, please contact us prior to bidding.

Legal Compliance

We comply with all applicable laws and regulations, including export/import regulations and cultural heritage protections. For any legal concerns, please contact our legal team for guidance.

For additional information or specific queries, please contact our customer service team. We appreciate your understanding and cooperation as we work to provide exceptional service. For further details, please check our Privacy Policy, & our Terms and Conditions.