FAQs
Frequently Asked Questions (FAQs)
Welcome to Treasure Trove Auctions! Here, you will find answers to frequently asked questions about purchasing, shipping policy, returns, and refunds. This information is designed to help you navigate our platform and services more efficiently. Additionally, if you have any further questions, please feel free to contact our customer service team.
General Information
Q: What types of collectibles do we offer?
A: We offer a diverse range of high-end collectibles, including fine art, rare coins, and vintage toys. In addition, we feature luxury watches, jewelry, and antiques. Furthermore, our collection includes sports memorabilia, comics, and figures. Moreover, we specialize in militaria, firearms, and antique furniture.
Q: How do I create an account?
A: Click on the “Sign Up” button at the top right corner of the homepage. Next, fill in the required details and submit the form. Afterward, you will receive a confirmation email to verify your account.
Purchasing
Q: How do I make a purchase?
A: Browse our categories and select the item you wish to purchase or bid on. Next, click “Bid.” Then, proceed to checkout, where you can review your order and enter your payment details.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and bank transfers. Furthermore, these payment methods ensure flexibility and convenience for completing your transactions.
Q: Can I place a bid over the phone?
A: Yes, you can register online for phone bidding & place a bid with one of our associates during the live auction. They will assist you with your purchase.
Shipping
Q: What shipping options do you offer?
Yes, we offer various shipping options: you can choose pick-up, arrange shipping yourself, or have us handle it for you. Additionally, we ship both nationally and internationally. Furthermore, shipping costs, insurance, and delivery times will vary depending on your location, the item’s size, and its value.
Q: How long do I have to pick-up my order?
A: Pick up items directly from our Treasure Trove Auctions location within 2 weeks of the auction’s end. Additionally, to schedule a pickup time, please contact us in advance at info@treasuretroveauctions.com. Additionally, make sure to arrange this in advance to ensure a smooth pickup process.
Q: How can I track my order?
A: If you choose to have us ship your item, we will handle the entire process for you. After we ship your order, you’ll receive an email with a tracking number. Additionally, the email will include a link to track your package online, so you can monitor its progress.
Q: What if my item arrives damaged?
A: If your item arrives damaged, please contact our customer service team immediately. We will evaluate each case individually and decide whether to arrange a return, replacement, refund, or take other appropriate action.
Returns and Refunds
Q: What is your return policy?
A: We do not accept returns. However, if you have any concerns, please reach out to our customer service team for assistance at info@treasuretroveauctions.com.
Authentication and Appraisal
Q: Are your items authenticated?
A: Yes, all our items are thoroughly vetted and authenticated by experts before being listed on our site unless mentioned otherwise. Certificates of authenticity are provided where applicable.
Q: Can I get an item appraised?
A: Yes, we offer appraisal services for collectibles. To get started, please contact our appraisal team. Additionally, we can provide more information and pricing details.
Auctions
Q: How do your auctions work?
A: We offer both live and timed auctions conducted online. For live auctions, you need to register and place bids in real-time. Conversely, for timed auctions, you can place bids over a specified period. At the end of the auction, the highest bidder wins the item.
Q: What are the bidding increments?
A: Bidding increments vary depending on the value of the item. The increments will be clearly displayed during the auction.
Bid Increments
| Minimum | Maximum | Increment |
| $1.00 | $99.00 | $10.00 |
| $100.00 | $499.00 | $25.00 |
| $500.00 | $999.00 | $50.00 |
| $1000.00 | $1999.00 | $100.00 |
| $2000.00 | $4999.00 | $250.00 |
| $5000.00 | $9999.00 | $500.00 |
| $10,000.00 | $49,999.00 | $1000.00 |
| $50,000.00 | $149,000.00 | $5000.00 |
| $150,000.00 | + | $10,000.00 |
Q: What happens if I win an auction?
A: If you win an auction, you will receive an email confirmation with payment instructions. Consequently, please complete the payment within the specified timeframe to secure your item
Customer Support
Q: How can I contact customer support?
A: You can reach our customer support team via email at info@treasuretroveauctions.com
Phone at +1 (512)-806-0424 or through the live chat feature on our website.
Q: What are your customer service hours?
A: Our customer service team is available Monday to Thursday from 10:30 AM to 7:00 PM Friday from 10:30 AM to 2:00 PM (CST). CONTACT US.