Frequently Asked Questions

Welcome to Treasure Trove Auctions! Here, you will find answers to frequently asked questions about purchasing, shipping policy, returns, and refunds.
This information is designed to help you navigate our platform and services more efficiently.
If you have any further questions, please feel free to contact our customer service team.

General Information

Q: What types of collectibles do we offer?

A: We specialize in a wide array of high-end collectibles, from fine art, rare coins, vintage toys to historical artifacts, luxury watches, jewelry, and antiques. Our auctions also feature sports memorabilia, comics, collectible figures, militaria, firearms, and antique furniture.
Whether you’re a history buff, a pop culture enthusiast, or a passionate collector of rare and unique items, we offer something for everyone.

Q: How do I bid?

A: Click on the “Sign Up” button at the top right corner of the homepage. Next, fill in the required details and information, then submit the form.
Afterward, you will receive a confirmation email to verify your account. Once finished you are ready to bid!

Purchasing

Q: How do I make a purchase?

A: Browse our categories and select the item you wish to purchase or bid on. Next, click “Bid.”
Then, proceed to checkout, where you can review your order and enter your payment details.

Q: What payment methods do you accept?

A: We accept all major credit cards, ACH/bank transfers, and cash. Inquire for availability of other methods.
These payment methods ensure flexibility and convenience for completing your transactions.

Q: Can I place a bid over the phone?

A: Yes, you can register online for phone bidding & place a bid with one of our associates during the live auction. They will assist you with your purchase.

Shipping

Treasure Trove Auctions offers both in-house and third-party shipping options to accommodate a variety of items.
While we strive to handle shipping internally, items that are oversized, fragile, framed, or require specialized handling may be outsourced to a trusted third-party shipping agent. 
All shipping costs are the sole responsibility of the buyer.

Shipping Process & Costs

In-house packaging and shipping are available for many items, with shipping quotes based on the size and weight of the package as determined by the carrier or Treasure Trove.
All shipments include insurance and signature confirmation when applicable.
Domestic shipments are handled through UPS, while international orders are processed via DHL, FedEx, UPS, or whichever is most cost effective for the buyer.
Additionally, items will be insured and declared at their full purchase value, including the hammer price plus premium.

At Treasure Trove Auctions, we understand that rare collectibles deserve more than just a standard shipping box—they deserve an experience.
That’s why we offer our exclusive White Glove Shipping Service, designed for collectors who appreciate the finer details.

With this premium shipping option, your items will arrive in elegant, custom-branded packaging, featuring high-quality materials that reflect the rarity and prestige of your purchase.
Depending on the item, we may incorporate special lighting, a hand-tied ribbon, or other bespoke touches to elevate the unboxing moment.

This service ensures your prized acquisition is securely packaged, beautifully presented, and delivered with the utmost care—because extraordinary collectibles deserve nothing less.

⚜️ What You Can Expect with White Glove Shipping:
✔ Luxury Presentation – Custom-branded packaging for a refined, collector-worthy experience.
✔ Enhanced Protection – High-end materials designed to keep your item secure and pristine.
✔ Tailored Unboxing Experience – Thoughtful details like ribbons, specialty inserts, and lighting (where applicable).
✔ Concierge-Level Handling – Careful packing by our in-house specialists for added peace of mind.

This premium service is available for an additional charge—because your treasures deserve nothing but the best.

Choose White Glove Shipping at checkout and make your next collectible delivery one to remember.

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Third-Party Shipping Option

Buyers, both domestic and international, may arrange shipping through a third-party carrier of their choice.
However, Treasure Trove Auctions assumes no responsibility for the acts or omissions of third-party shippers, even if they are recommended by our team.

International Buyers

International buyers are fully responsible for any duties, taxes, clearance fees, or additional import charges imposed by their country. These fees are not included in the shipping cost and must be paid directly to the appropriate customs authorities upon arrival.

As the auction house, we handle the packing, shipping, and handling of your purchased items with care. However, we are not global import experts and as such, buyers must be aware of and comply with their country’s import regulations, restrictions, and legal requirements regarding the items they purchase.

It is the buyer’s responsibility to verify import laws and restrictions for their country before placing a bid or purchasing an item, cover any customs fees, VAT, or additional import duties required by their government, and ensure the item is legally permissible for import into their country. While our team strives to provide guidance based on past experiences, all final responsibility for customs clearance, import compliance, and associated fees rests solely with the buyer.

We are unable to provide refunds or assume liability for items delayed, seized, or rejected by customs authorities due to non-compliance with import regulations. If an item is returned to us due to customs issues, any additional return shipping costs will be the responsibility of the buyer.
By placing a bid or completing a purchase, you acknowledge and accept these terms.

Q: How long do I have to pick-up my order?

A:  Pick up items directly from our Treasure Trove Auctions location within 2 weeks of the auction’s end.
Additionally, to schedule a pickup time, please contact us in advance at info@treasuretroveauctions.com.
Please make sure to arrange this in advance to ensure a smooth pickup process.

Q: How can I track my order?

A: If you choose to have us ship your item, we will handle the entire process for you. After we ship your order, you’ll receive an email with a tracking number.
The email will include a link to track your package online, so you can monitor its progress throughout its journey.

Auctions

Q: How do your auctions work?

A: Our auctions are conducted online and come in two formats: live and timed.
Live auctions allow you to participate in real-time, placing bids as the auctioneer progresses through each lot.
Timed auctions, on the other hand, run for a set duration, giving you the flexibility to place bids at any time before the auction closes.
Once the bidding period ends, the highest bidder wins the item.

Q: What happens if I win an auction?

A: If you win an auction, you will receive an email confirmation with payment instructions.
You must complete the payment within the specified timeframe to secure your item or you will be auto charged for the amount of your invoice.

Q: What are the bidding increments?

A: Bidding increments vary depending on the value of the item. The increments will be clearly displayed during the auction.

Bid Increments

Minimum	Maximum	Increment
$1	$99	$10
$100	$499	$25
$500	$999	$50
$1000	$1999	$100
$2000	$4999	$250
$5000	$9999	$500
$10,000	$49,999	$1000
$50,000	$149,000	$5000
$150,000	+	$10,000

Authentication and Appraisal

Q: Are your items authenticated?

A: Yes, all our items are thoroughly vetted and authenticated by experts before being listed on our site unless mentioned otherwise.
Certificates of authenticity are provided where applicable.

Q: Can I get an item appraised?

A: Yes, we offer appraisal services for collectibles. To get started, please contact our appraisal team.
Additionally, we can provide more information and pricing details.

Returns and Refunds

Q: What is your return policy?

A: We do not accept returns.
However, if you have any concerns, please reach out to our customer service team for assistance at info@treasuretroveauctions.com.

Q: What if my item arrives damaged?

A: If your item arrives damaged, please contact our customer service team immediately.
We will evaluate each case individually and decide whether to arrange a return, replacement, refund, or take other appropriate action.

Customer Support

Q: How can I contact customer support?

A: You can reach our customer support team via email at info@treasuretroveauctions.com
Phone at +1 (512)-221-2540 or through the live chat feature on our website.

Q: What are your customer service hours?

A: Our customer service team is available Monday to Friday from 9:00 AM to 7:00 PM (CST). CONTACT US.