FAQs

FAQs

Frequently Asked Questions (FAQ)

Welcome to Treasure Trove Auctions! Below are some frequently asked questions about Purchasing, Shipping Policy, Returns and Refunds, etc to help you navigate our platform and services. If you have any additional questions, please feel free to contact our customer service team.

General Information

Q: What types of collectibles do we offer?
A: We offer a diverse range of high-end collectibles including fine art, rare coins, vintage toys, luxury watches, jewelry, antiques, sports memorabilia, comics, figures, militaria, firearms and antique furniture.

Q: How do I create an account?
A: Click on the “Sign Up” button at the top right corner of the homepage, fill in the required details, and submit the form. You will receive a confirmation email to verify your account.

Purchasing

Q: How do I make a purchase?
A: Browse our categories, select the item you wish to purchase or bid one, and click “Bid.” Proceed to checkout, where you can review your order and enter your payment details.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and bank transfers.

Q: Can I place a bid over the phone?
A: Yes, you can register online for phone bidding & place a bid with one of our associates during the live auction. They will assist you with your purchase.

Shipping

Q: What shipping options do you offer?

Yes, we offer pick-up, self-arranged shipping, or you can have us take care of the shipping for you. We ship nationally and internationally. Shipping costs, insurance and delivery times will vary depending on your location, the item’s size, and value.

Q: How long do I have to pick-up my order?

A:  Starting from the day an auction ends, items must be picked up directly from our Treasure Trove Auctions location within 2 weeks. Please contact us in advance (info@treasuretroveauctions.com) to schedule a pickup time.

Q: How can I track my order?
A: If you choose to have as ship your item we will take care of the entire process. Once your order is shipped, you will receive an email with a tracking number and a link to track your package online.

Q: What if my item arrives damaged?
A: If your item arrives damaged, please contact our customer service team immediately. We will evaluate each case individually and decide whether to arrange a return, replacement, refund, or take other appropriate action.

Returns and Refunds

Q: What is your return policy?
A: We do not accept returns.

Authentication and Appraisal

Q: Are your items authenticated?
A: Yes, all our items are thoroughly vetted and authenticated by experts before being listed on our site unless mentioned otherwise. Certificates of authenticity are provided where applicable.

Q: Can I get an item appraised?
A: Yes, we offer appraisal services for collectibles. Please contact our appraisal team for more information and pricing.

Auctions

Q: How do your auctions work?
A: We offer both live and timed auctions conducted online. For live auctions, you need to register and place bids in real-time. For timed auctions, bids can be placed over a specified period, and the highest bidder at the end of the auction wins the item.

Q: What are the bidding increments?
A: Bidding increments vary depending on the value of the item. The increments will be clearly displayed during the auction.

Bid Increments

MinimumMaximumIncrement
$1.00$99.00$10.00
$100.00$499.00$25.00
$500.00$999.00$50.00
$1000.00$1999.00$100.00
$2000.00$4999.00$250.00
$5000.00$9999.00$500.00
$10,000.00$49,999.00$1000.00
$50,000.00$149,000.00$5000.00
$150,000.00+$10,000.00

Q: What happens if I win an auction?
A: If you win an auction, you will receive an email confirmation with payment instructions. Please complete the payment within the specified timeframe to secure your item.

Customer Support

Q: How can I contact customer support?
A: You can reach our customer support team via email at info@treasuretroveauctions.com

 Phone at +1 (512)-806-0424 or through the live chat feature on our website.

Q: What are your customer service hours?
A: Our customer service team is available Monday to Thursday from 10:30 AM to 7:00 PM Friday from 10:30 AM to 2:00 PM (CST).